FAQs

LIVE four nights a week, Friday, Saturday, Sunday and Monday, 8 PM – 1 AM Eastern.

Register for a free account, register for the sale, then bid online in the webcast or by phone at 1-866-518-5933. Login to the webcast is by your registered phone number.

All of the Lots offered at Auction are subject to a confidential minimum price acceptable to the Seller at which the Lot will be sold (the "Reserve"), unless otherwise stated.

For editions, additional impressions of the same work may be sold during the auction at the same reserve, or at a "buy-now" price equal to the current high bid. If an additional impression sells for less, the first winning bid is reduced to match the lower price.

Winning Bidders agree that in addition to the Hammer Price, each Lot will be subject to an additional charge on the Hammer Price as part of the Total Purchase Price in an amount equal to Ten Percent (10%) (the "Buyer's Premium"). Example: The Hammer Price on a Lot is $1,000. The Winning Bidder would pay a Buyer's Premium equal to $100 on such Lot.

We accept the following major credit cards: Visa, MasterCard, American Express and Discover. We also accept personal checks and money wires. Cashier's checks and wire transfers are welcome; payment is due at the close of the auction and a late fee of 1% per month applies from the fifth day.

No. Sales tax, shipping, in-transit insurance and any customs duties are added to the Total Purchase Price. International buyers are the importer of record.

All Lots will be shipped from the United States. The Winning Bidder is responsible for all costs to ship each Lot including in-transit insurance costs. Shipping is not included in the Hammer Price of Your Lot. Please allow up to two (2) weeks for the delivery of Your Lot to You.

Items shipped via ground will arrive within three to seven business days after the order has been processed. Two-day and next-day shipping options are available at checkout.

Framed pieces require an adult signature (18+) upon delivery to ensure they arrive safely. Unframed works shipped in tubes do not require a signature.

Not always. Framed items are individually packed and shipped separately for protection. Unframed pieces are typically grouped and rolled into a single shipping tube (up to 6 pieces per tube) to speeds up delivery.

You may return any Lot for a refund less the Buyer's Premium and shipping and handling. Request an RMA from info@thefineartauction.com within 7 days of receipt (Mon–Fri 10:30 AM – 6:00 PM ET) and return the Lot within 7 days of the RMA, in original condition with tags and the Certificate of Authenticity. Custom work (sizing, mounting, appraisals) is final sale.

Each artwork is accompanied by a Certificate of Authenticity, shipped with the piece.

The Fine Art Auction warrants the Authenticity of a Lot for a period of one (1) year from the date of sale and only to the original Purchaser on record at the Auction.

We use 100% acid-free matting, backing, and insulation to preserve the integrity of your artwork. Paper-based works are also protected by shatter-resistant acrylic, which filters UV rays and prevents damage from dust and touch.

Acrylic is safer for delicate artworks, it won't shatter like glass, and it protects against UV light. Anti-glare glass can distort the image and risks tearing the art if broken.

Yes. All framed pieces arrive ready to hang with secure hardware installed. Heavier frames may use reinforced mounting hardware for added support.

Canvas needs to "breathe" as it ages. Sealing it behind acrylic could affect its longevity, so we frame canvas pieces without enclosing them.

Use a soft, non-abrasive cloth slightly dampened with water. Avoid ammonia, solvents, or abrasive cleaners, which can scratch or cloud the acrylic.

For light dusting, gently tap the surface and use a clean, soft cloth. For deep cleaning, consult a professional art conservator.

Use a clean microfiber cloth to dust. For fingerprints, gently wipe with diluted automotive cleaner. Never use polish or harsh chemicals, which could damage the surface coating.

Bronze sculptures are coated with a protective wax. Clean them regularly with a mild, unscented soap and water mixture using a soft cloth. Avoid perfumed or abrasive products.

LED lights are recommended due to low heat output and long life. Avoid placing artwork in direct sunlight or under fluorescent lights, which can cause irreversible fading or brittleness. Always position lighting at an angle to minimize heat and UV exposure. To test your lighting: place your hand between the art and the light. If you feel warmth, the light may be too strong.

Our customer support is here to assist you. Call us: 866-518-5933. Email us: info@thefineartauction.com

Call 1-678-518-5911, Monday – Friday 10:30 AM – 6:00 PM ET, or email info@thefineartauction.com.